We fully believe in the quality of our custom made products. We will grant a full refund or replacement on the subtotal of any order that is defective in quality or does not meet the description of the product according to the information provided on the web site.
Please contact us within 2 weeks of receiving your order if your item arrives defective or damaged.
If you are otherwise not satisfied with the product you received, please contact us so we may correct the situation. More about our satisfaction guarantee here: http://www.craftcuts.com/guarantee.html