We will grant a full refund or replacement on the subtotal of any order that is defective in quality or does not meet the description of the product according to the information provided on the web site. Please contact us within 5 days of receiving your order if your item arrives defective or damaged.
We cut each order custom, which allows us to offer many variables such as color, size and font style, but that also means we are not able to reuse returned items. Nevertheless, as a courtesy to our customers, we accept returns of any non-defective product within 30 days and will extend a 75% credit of the original subtotal to be applied towards any future purchase. We do not accept returns on our Hand Painted Designer Letters. Please feel free to contact us with any questions or concerns.