Satisfaction Guarantee wants you to be pleased with the custom products we make for you. Our company thrives on creativity and outstanding service. Let our design sales team work with you to create the personalized craft or home décor piece you imagined.

Order custom with confidence, knowing we stand behind every product we make. Please let us know if you are not completely satisfied with your purchase, or any part of your experience. We’ve listed the most common questions we hear occasionally and how we respond to ensure satisfaction. Questions? Contact: 800.721.0566 /

What if my product arrives broken or defective?

Simply give us a call within 2 weeks of receiving your order and we will replace it free of charge.

What if my product is not as expected?

If you receive a product that does not match the description online or you feel the quality isn’t up to standards, we will work with you to provide a product that will satisfy expectations.

What if I don't like what I received?

We try to create a visual with digital renderings and material samples, but if you find you just don’t like the finished product or have changed your mind, we will work with you to find a replacement. If the replacement is more than your original total, we will only charge the difference.

When will I receive my replacement?

We will prioritize your order in our workshop and rush production to ship the replacement in as few working days as possible. The replacement will ship the same method as the original order.