Frequently Asked Questions

Production

How Long Will It Take For My Order To Arrive?

With standard shipping, your order should arrive within 10-15 business days from the date that you place your order (if you are paying with credit card) and the same 10-15 business day period after we receive payment if you are mailing in a check. Most products are produced and shipped within 5 business days. You can select an expedited shipping method to get your order faster than the standard delivery. Click here for more shipping details.

Can I rush my order?

You can get rush delivery of your order but there is no rush production time.

Can I cancel my order?

Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.

Are products in stock?

No, all of our products are custom made per order. We are pleased to offer virtually limitless sizes, letter styles, finishes and colors in our manufacturing process.

Do you only make letters?

No, our computer guided machines can cut any shape. Please email us with your artwork and we’ll get you a quote within 2 business days.

What Is The Most Common Size For A Child's Name On Their Bedroom Wall?

For most names, we have found that 8 to 14 inch tall letters look the best. This is especially true if some of the lettering is lowercase, since many of the lowercase letters will be shorter than their uppercase counterparts. A thickness of 1/4 inch is the most popular, but any thickness will work depending on the look that you are trying to achieve.

Does Craftcuts Sell Wholesale?

We do offer some of our products at a wholesale discount to sign companies who submit their Tax ID information. Contact us with information on what you are looking for and we can let you know if it is eligible for a discount.

Shipping

Is there additional shipping fee for oversize letters?

Letters shipping within the United States that are 26 inches or larger will be charged actual shipping charges. Packages that are larger than 12 x 12 inches or weigh over 5lbs shipping internationally will be charged actual shipping charges. This may be more than the shipping amount shown in the shopping cart. We will contact you before starting your order for approval.

Does Craftcuts Ship Outside The USA?

Yes, shipping outside the USA will be charged additional shipping. Most orders will arrive within 10 to 15 business days depending on location. Click here for more shipping details.

After Delivery

What if my product arrives broken or defective?

Simply give us a call within 2 weeks of receiving your order and we will replace it free of charge.

What if my product is not as expected?

If you receive a product that does not match the description online or you feel the quality isn’t up to standards, we will work with you to provide a product that will satisfy expectations.

What if I don't like what I received?

We try to create a visual with digital renderings and material samples, but if you find you just don’t like the finished product or have changed your mind, we will work with you to find a replacement. If the replacement is more than your original total, we will only charge the difference.

How do I mount my letters?

Letters can be installed with adhesive alone or a combination of adhesive and hardware. There are different instructions for the various mounting options. We provide video instructions on the product pages and in our blog.

What if I break something during install?

Please call us and we will be happy to send a replacement.

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