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With standard shipping, your order should arrive within 10-15 business days from the date that you place your order (if you are paying with credit card) and the same 10-15 business day period after we receive payment if you are mailing in a check. Most products are produced and shipped within 5 business days. You can select an expedited shipping method to get your order faster than the standard delivery. Click here for more shipping details.
You can get rush delivery of your order but there is no rush production time.
Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.
No, all of our products are custom made per order. We are pleased to offer virtually limitless sizes, letter styles, finishes and colors in our manufacturing process.
No, our computer guided machines can cut any shape. Please email us with your artwork and we’ll get you a quote within 2 business days.
We do offer some of our products at a wholesale discount to sign companies who submit their Tax ID information. Contact us with information on what you are looking for and we can let you know if it is eligible for a discount.
Letters shipping within the United States that are 26 inches or larger will be charged actual shipping charges. Packages that are larger than 12 x 12 inches or weigh over 5lbs shipping internationally will be charged actual shipping charges. This may be more than the shipping amount shown in the shopping cart. We will contact you before starting your order for approval.
Yes, shipping outside the USA will be charged additional shipping. Most orders will arrive within 10 to 15 business days depending on location. Click here for more shipping details.
Simply give us a call within 2 weeks of receiving your order and we will replace it free of charge.
If you receive a product that does not match the description online or you feel the quality isn’t up to standards, we will work with you to provide a product that will satisfy expectations.
We try to create a visual with digital renderings and material samples, but if you find you just don’t like the finished product or have changed your mind, we will work with you to find a replacement. If the replacement is more than your original total, we will only charge the difference.
Letters can be installed with adhesive alone or a combination of adhesive and hardware. There are different instructions for the various mounting options. We provide video instructions on the product pages and in our blog.
Please call us and we will be happy to send a replacement.
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