Frequently Asked Questions
How Long Will It Take For My Order To Arrive?
By default, your order should arrive within 10-15 business days from the date that you place your order (if you are paying with credit card) and the same 10-15 business day period after we receive payment if you are mailing in a check. Click here for more shipping details.
Can I cancel my order?
Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.
What Is The Return Policy On Our Craft Cuts Product Line?
We will grant a full refund or replacement on the subtotal of any order that is defective in quality or does not meet the description of the product according to the information provided on the web site. Please contact us within 5 days of receiving your order if your item arrives defective or damaged.
We cut each order custom, which allows us to offer many variables such as color, size and font style, but that also means we are not able to reuse returned items. Nevertheless, as a courtesy to our customers, we accept returns of any non-defective product within 30 days and will extend a 75% credit of the original subtotal to be applied towards any future purchase. We do not accept returns on our Hand Painted Designer Letters. Please feel free to contact us with any questions or concerns.
How Do I Hang My Letters?
Our painted wall letters do not come with any mounting hardware or holes. Double sided mounting tape and removable spray adhesive are available for purchase when submitting your order. Double sided mounting tape is very strong and good for lettering going over a crib or bed, however, it will damage the wall finish when removed. Spray adhesive is not as strong as mounting tape, but will not damage walls when properly applied and carefully removed. If you would rather hang your letters by a nail, we suggest purchasing framing hardware locally or attaching ribbon to the back of the letter.
I Am Ordering The Letters For My Child's Name On Their Wall; How Tall Should I Order The Letters? What Thickness Looks Best For This Type Of Project?
Although the answer to this question has a large part to do with individual taste and the size of the area the lettering is being mounted, most names look best between 8 to 14 inches tall with a wood thickness of 1/4, 3/8 or 1/2 inches. This gives the name a prominent look on the wall but does not look too skimpy or too bold. If you are ordering most or all of the letters in lowercase, you will probably want to purchase the 12 or 14 inch lettering since many of the lowercase lettering come smaller than the height ordered to be proportionate to the uppercase lettering. Please feel free to give us a call before ordering and we can help lay out your particular name and give you overall height and width information. We can even send you an image with any given font we have with your particular name displayed. Our design team can be reached at 1-877-292-0641 or email@example.com.
What Is The Most Common Size For A Child's Name On Their Bedroom Wall?
For most names, we have found that 8 to 14 inch tall letters look the best. This is especially true if some of the lettering is lowercase, since many of the lowercase letters will be shorter than their uppercase counterparts. A thickness of 1/4 inch is the most popular, but any thickness will work depending on the look that you are trying to achieve.
Does Craft Cuts Ship Outside The USA?
Yes, shipping outside the USA will be charged additional shipping. Most orders will arrive within 10 to 15 business days depending on location. Click here for more shipping details.
Does Craft Cuts Sell Wholesale?
Yes, through a different division called WMI Designs (www.wmidesigns.com). Please email a copy of your business license or tax ID number to firstname.lastname@example.org to initiate becoming a reseller. We do not require an application or minimum orders. We sell unpainted wood and vinyl at a discount through this division. Visit our wholesale page for more information.
Do We Have A Printed Catalog?
We do not currently offer a printed catalog, all of our products are online.
Is there additional shipping fee for oversize letters?
Letters shipping within the United States that are 26 inches or larger will be charged actual shipping charges. Packages that are larger than 12 x 12 inches or weigh over 5lbs shipping internationally will be charged actual shipping charges. This may be more than the shipping amount shown in the shopping cart. We will contact you before starting your order for approval.
Are products in stock?
No, all of our products are custom made per order. We do not stock any products. The reason for this is so customers can order exactly what they want, ie: font, thickness, height, color, etc...